1. Introduction

Mantello Kia is committed to respecting and protecting the privacy of individuals who deal with us, in accordance with the Australian Privacy Principles. This privacy policy deals with how we manage personal information collected by us. We are committed to protecting the personal information that we hold about you.

2. The kind of personal information we collect and hold.

In dealing with you we may collect personal information including your name, address, date of birth, telephone numbers, email address and driver's license number.

3. How we collect and hold personal information.

Generally, we collect personal information directly from you, when you contact or deal with us. We also collect personal information from third parties, for example finance or insurance companies providing related services to you.

We protect this information in a number of ways. It is kept in secure locations, and access to it is restricted to those who have the appropriate authorization under our policies. Where we share the information with third parties we ensure they also have appropriate policies and security in place. When the information is no longer required, it is de-identified, deleted, or securely destroyed.

4. How we use and disclose personal information.

We collect and use your personal information for a number of reasons, including:

• To enable us to properly respond to your request about purchasing a vehicle, parts, service or repair, finance or insurance.
• To provide you with information about products or offers.
• To enable us to arrange for you things like vehicle registration, finance or insurance.
• To contact you in the event of a vehicle recall or program or any warranty matters.
• To maintain records for accounting, administrative and legal requirements.
• To provide your details to the vehicle manufacturer for warranty purposes or to conduct customer satisfaction surveys.
• For other purposes related to your dealings with us.

5. How you may access your personal information.

You may access your personal information by contacting us. You can contact the Mantello Kia staff member you usually deal with, or email us at sales@mantellomotorgroup.com.au to make this request. We will then arrange with you a convenient time and means for you to have access.

If at any time you believe that any personal information of yours that we hold is incorrect, please contact us at sales@mantellomotorgroup.com.au and advise us of the correct information, and we will amend our records.

6. How you may make a privacy complaint.

If you have a complaint about the way we hold or use your personal information, please contact us at sales@mantellomotorgroup.com.au, stating your concern, and how you would like your complaint resolved. We will investigate your complaint and respond to you with our findings and our proposed action, within 30 days. In the event you are dissatisfied with the outcome of the complaint of the investigation, you may refer your complaint to the Office of the Australian Information Commissioner.

7. Transfer of personal information overseas.

Mantello Kia may disclose personal information (including credit information) to overseas recipients in order to provide their products and/ or services and for administrative or other management purposes.

Our business is affiliated with other businesses located overseas, such as vehicle manufacturers and original equipment manufacturers. In the course of doing business with you, we are likely to disclose some of your personal information to overseas recipients. However, we will only do so where:

• it is necessary to complete the transaction you have entered into; and
• you have provided consent; or
• we believe on reasonable grounds that the overseas recipient is required to deal with your personal information by enforceable laws which are similar to the requirements under the APPs; or
• it is otherwise permitted by law.

While it is not practicable to list every country in which such recipients may be located, recipients of such disclosures is likely to include countries where the parent company of our franchises exist, such as Japan and Germany.

8. Google Analytics

Mantello Kia Fawkner uses Google Analytics to collect and analyze user data on our website or digital platforms. We prioritise the protection and privacy of your personal information and strive to provide transparency regarding the collection, usage, and sharing of data through Google Analytics. Please ensure you read this policy carefully, and understand our practices and how your information is handled.

Data Collection

1. When you visit our website and interact with any of our digital platforms, Google Analytics automatically collects certain information about your browsing activities. This includes but is not limited to:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Referring website or source
• Pages visited and time spent on each page
• Clicks, scrolling, and mouse movements
• Demographic information (age, gender, interests) if available

2. Purpose of Data Collection: We use Google Analytics to gain insights into our website’s performance, user behavior, and demographics. The data collected allows us to:

• Understand how users navigate our website
• Improve our website’s functionality and user experience
• Measure the effectiveness of our marketing campaigns
• Personalize content and tailor our offerings to user preferences
• Analyze trends and patterns to optimize our business strategies

Google Analytics and Cookies

3. Google Analytics uses cookies, which are small text files placed on your device to track and store information. These cookies collect anonymous data unless you choose to provide personally identifiable information voluntarily. You can manage all your cookie preferences through your settings in your browser or opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Data Sharing

4. We may share the collected data from Google Analytics with our trusted partners, affiliates, or service providers who assist us in operating our business effectively. However, we do not and will not disclose any personally identifiable information to these third parties unless necessary for the purposes stated in this Privacy Policy or required by law.

9. Changes to our policy

This Privacy Policy was updated in June 2023. We may update it from time to time at our discretion.

Our Contact details are:

Mantello Kia
1263 Sydney Road Fawkner VIC
(03) 9359 1333

10. Links to Other Sites

This site contains links to other Websites. We are not responsible for the Privacy Policies of other sites.